Ordering FAQs
Answer: You can order by E-mail: info@bot-bioscience.com. You can also fill out the order form on www.bot-bioscience.com/Order/Online%20Order/, submit the order.
Please ensure that the following information is included in your order: purchase order number (optional), product item number and description, quantity, contact person, telephone number, organization name, mailing address, billing address and any special shipping instructions.
We confirm the receipt of all orders via email. When your order is dispatched, we will notify you again and provide you with detailed package tracking information so that you can monitor the progress of your order.
To cancel your order, please email info@bot-bioscience.com. For orders that have already been dispatched, a replenishment fee of 20% of the product list price may be evaluated. The customer is responsible for paying the return shipping fee.
We deliver goods all over the world through express delivery companies. For shipping information on specific countries, please contact us (mail to: info@bot-bioscience.com).
The sales representative will specify the estimated delivery date when confirming your order.
We accept payment by telegraphic transfer.
We keep all customer information strictly confidential. All information and/or materials provided by the customer will be used only as instructed.
The products sold by BOT Bioscience are for laboratory and research purposes only and are not for personal or clinical use.
Our payment period is 30 days after receiving the invoice. Customized production projects and services require advance payment, which will be stated in the invoice.
Payment failure may be caused by unstable network connection, improper selection of payment method or bank payment limit. The solutions include: ①Ensure a stable network connection and try reconnecting Wi-Fi or switching to mobile data. ②Try to change the payment method, for example, from bank card payment to balance payment or online payment. ③If you suspect it is a bank limit issue, you can contact bank Customer service for confirmation and adjustment of limit setting
Order status may be abnormal, such as not updated for a long time or display "Order Cancelled". The solutions include: ①Confirm the order details and check if there are any reasons for updates or cancellations. ②Contact customer service to learn about the order status and seek assistance. ③Follow the customer service 's instructions to do the corresponding operation, such as resubmit the order or request to restore the order ?.
During the period of highly popular products or promotional activities, the products may show as out of stock. The solutions include: ①Check the out-of-stock prompt information to understand the reason for the shortage and the estimated arrival time. ②Consider replacing with other optional products or keep an eye on subsequent inventory updates. ③Contact customer service for consultation or apply for other solutions.
